![]() ![]() And their new customer service is the worst. Why do I have to chase them after paying for a product. Then I call after a few days and they told me it's unavailable and that there's nothing they can do about it. Then the week before a call and they say oh it's getting shipped from the warehouse. I order a month in advance I called two weeks after and they say oh it's on its way. *********************************** Every single year before Christmas I order gifts for my children and for my nephews and nieces and every year one or two things doesn't come. I am a loyal customer of this company and I never had issues with the past purchase items. I am asking to at least give me like a store credit. I have no use of this and I am not asking to get my money back. I am reaching out to the higher position staff of ToysRus corporation, please I need help returning this car seat. Like what I have mentioned, I provided a scanned picture of the original receipt, the picture of the unopened box and I also provided a screenshot of my bank account that shows the purchase date and the car seat as well. I have always been going to ToysRus to buy stuff not just for my kids but also to the other kids who I am friends with their parents. I need to have this complaint escalated to a higher position staff who actually care about their loyal customers like me. I waited for 2 days and she finally responded and denied my complaint. I sent her a picture of the car seat in a box (sealed), a scanned copy of the original receipt that shows the total amount of the item and I also sent her a screenshot of my bank account which shows the amount of the car seat and the location of the ToysRus where I purchased the car seat. She asked me to provide the original receipt and a picture of the car seat in a box. I decided to reach out to the corporate office and I spoke to someone. ![]() When we gave the box to the receiver, we then learned that the receiver did not need the car seat anymore as they already have a car seat. I never opened the box and it was supposed to be a gift. I purchased a car seat from the ToysRus in Etobicoke location back on August 26.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |